Shipping and Delivery Policy - SKA Sundar

This Shipping and Delivery Policy outlines the terms under which products ordered through our platform will be shipped and delivered. It applies to all physical jewellery orders placed via our official website.

1. Shipping Locations

We currently ship to most cities and towns across India. If your pin code is not serviceable, we will notify you during the checkout process or after order placement.

2. Delivery Timeframe

• Ready-to-ship jewellery: Dispatched within 2–4 business days of order confirmation.
• Customized or made-to-order jewellery: Dispatched within 7–12 business days, depending on product complexity.
• Delivery timelines may vary based on your location and courier partner availability.
• You will receive a tracking number via email or SMS once your order is dispatched.

3. Shipping Charges

• Free shipping is available on all prepaid orders above a specified value (as updated on our website).
• For orders below the threshold, a nominal shipping charge will be added during checkout.

4. Packaging and Handling

All jewellery is securely packed in tamper-proof packaging to ensure product safety during transit. Our shipments include:

• The ordered item(s)
• Tax invoice
• Jewellery certification (if applicable)
• Warranty/Guarantee card (if applicable)

5. Delivery Confirmation

Customers are required to inspect the package at the time of delivery. Please do not accept delivery if:

• The outer packaging is damaged or tampered
• The seal is broken

Contact our customer support immediately if you notice any issues.

6. Delayed or Failed Deliveries

While we strive for timely delivery, unforeseen delays due to courier issues, weather conditions, strikes, or regional restrictions may occur. We are not liable for delays caused by third-party logistics providers, but we will assist in tracking and resolving delivery issues promptly.

If a shipment is returned due to customer unavailability or incorrect address, re-shipping charges may apply.

7. Undeliverable Orders

If an order is marked as undeliverable by the courier service due to incorrect address, multiple failed delivery attempts, or refusal to accept, we will contact you to arrange a re-delivery. Additional shipping charges may apply.

8. Contact for Delivery Issues